Summary: The text discusses various topics related to customer service and ITES industry in India. It mentions the compilation of data and the emergence of new job opportunities in the field. The global market for ITES is expanding rapidly, creating employment for millions in India. It also highlights the infrastructure of organizations and the skills required for careers in customer service. The text contains a mix of data entries and writing in a highly technical language. Various terms and acronyms related to the industry are used throughout the text.